NO SHOW POLICY AND HOURS
Excluding Selected Days*
Monday - Thursday
Friday
Saturday
Sunday
8:30 am – 7:00 pm
9:00 am – 5:00 pm
9:00 am – 3:00 pm
Closed
*New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day
Above represent our “usual” hours. At times our providers may arrange to
see clients outside of the above referenced times.
To Our Valued Guests:
Your appointments are very important to all members of our team at Renew MediSpa.
Time allocated for an appointment is reserved especially for you.
We do understand that sometimes schedule adjustments are necessary;
Therefore, we respectfully request at least 24 hour's notice for
adjustments to your appointments and for cancellations.
All of our policies are designed to benefit our guests and are provided in the best
quality and tradition of providing excellent service for our established and future clients.
Cancellation Policy For Our Valued Guests
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card.*
- Notification given at least 24 hours prior to your appointment will receive NO charges.
- Notification given less than 24 hours prior to appointment time or failure to show up for your appointment without notice will result in a $150 charge or 100% of the service cost if less than $150.
- If your procedure is booked for 3+hours a fee equal to $50 per hour of scheduled time will be assessed. These fees will be deducted from the deposit that was required upon booking the service.
- Consultations ** are free as a courtesy to our guests. A missed consultation will result in a fee of $75.
Late Arrivals
It is very important to arrive to your appointment on time. If you arrive 10 minutes late to your appointment, it is likely you will need to reschedule. We will make every effort to accommodate your appointment if time permits and at the discretion of the service provider.
If we are not able to accommodate your appointment in the schedule on the same day, the cancellation/no show fee outlined above will be assessed.
Confirmation Reminders
As a courtesy, we will send out SMS messages to confirm your service appointments three days prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore all our appointments are confirmed by phone 48 hours prior to the appointment as well. Please ensure that we have your current mobile number on file so that we can reach you.
It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and help us service our guests better by providing enough notice to avoid the cancellation fees.
Refunds
Aesthetic results are quite variable from person to person. We try our best to set realistic expectations and to employ the best quality procedures available, but we cannot guarantee a “specific” result.
All sales are final. Unused services may have a value that can be applied to an alternate service- the value is determined by administration and it is at our sole discretion to do so.
We do not issue refunds for products or services purchased, or for unused services or gift cards.
At the discretion of management, an unused service may have a dollar value that can be applied to an alternate service or product.
Clients are responsible for further treatments needed to achieve further results.
Respect
We will not tolerate disrespectful language, inappropriate language or behavior, or threats.
We reserve the right to deny services to any individual, at our discretion.
We will not tolerate discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic.
Payment
We accept Visa, Mastercard, Discover, American Express, checks and cash.
In the event of a chargeback or non-payment, you are responsible for providing other
forms of payment along with payment of any bank fee.
We offer financing through Affirm, Klardie, and Advance Care Card.
We do not bill insurance, but can provide you with documentation of treatment rendered and payment received should you wish to submit that to your insurer.
We will accept payment from Flex Spending / Health Savings accounts if the card will process.
You are responsible for knowing any requirements or regulations with respect to use of those funds.